Articles

• Kayako Subscription or Account License Has Expired Error

  Overview Failure to renew your subscription (say, converting a free trial to a paid account, or failing to pay your monthly or annual bill/invoice) will cut off the functionality of your account.  If ...

• Changing Your Support Plan Type in Kayako

  Overview Kayako offers three support plan types: Standard, Gold, and Platinum plans. At every support level, you are assured that our support team is here for you to assist you when you need us. Howev...

• General Data Protection Regulation (GDPR) FAQs

  Overview The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to bring data protection legislation into line with new, previously unforeseen ways tha...

• Kayako Pricing Plans and Packages

  Overview Kayako offers different pricing plans. The main differences between the plans are the level of customization and advanced features, e.g., user permissions, the number of collaborators, the nu...

• Kayako Accounts Data Center Locations

  Overview If you need to know where your Kayako instance is hosted this article will provide information on your Kayako account's data center location (country).    Information When you sign-up for a K...

• Kayako and the General Data Protection Regulation (GDPR)

  Overview The European Union's General Data Protection Regulation (GDPR) introduces robust data privacy requirements to protect EU individuals' data and applies to any company that collects or handles ...

• Kayako Plan Menu Page Is Not Loading/Missing

  Overview The Kayako Plan page has been discontinued and removed from the interface. To see your current plan details, sign in to your Kayako instance with an administrator account and open https://<yo...

• Ending Subscription or Account Cancellation

  Overview You wish to end your Kayako subscription, but there is no option in the Kayako interface that allows you to cancel your Kayako subscription or account. If you no longer wish to continue the s...

• Password Reset Email Not Received

  Overview If a user forgets their password, they have an option to reset it from the sign-on screen through the Forgot password link. Admin users can also send the password reset email to the user. How...

• Access to the Instance After License Expiration

  When your Kayako Subscription expires, you can still access your instance to view tickets and conversations within the grace period. Generally, the grace period is seven days. During this period, you ...